Our Policies

Office Hours

Our Oakland office is open from 8:30 am to 5:00 pm, Monday through Thursday.

Appointments

receptionTo schedule an initial or follow-up appointment, please call our Oakland office at (510) 451-6266. You can also request a non-urgent appointment online.

For all initial visits, you will receive a new patient packet in the mail. Please bring the following to your appointment:

  • Your insurance information/cards and copay
  • Your referral (if one is required by your insurance)
  • Any pertinent X-Rays, MRI’s, CT-scans, etc.
  • The completed new patient packet
  • Photo ID

New Patient Forms

You may print and complete these New Patient Forms, and bring them with you.

Canceling Appointments

If you need to cancel an appointment for either of our office locations, please call (510) 451-6266. We require a minimum 24-hour notice for all cancelled appointments.

Payment Policies

exam roomPatients are financially responsible for any amounts not covered or paid by their insurance company. All co-pays are due at the time of the appointment. Any billing done for untimely co-pays is subject to an additional $25 charge. All cash pay patients must render payment in full at the time of their appointment. We accept Visa, MasterCard, and American Express, as well as personal checks and cash for payment.

Insurance

Dr. Roger Mann is contracted with Medicare and most PPO Insurances.
HMO’s including HPMG, ABMG, SEBMF & Affinity.
Blue Shield Covered California
Med Legal & Workers Comp

Please review our Financial Policies.

Privacy Policy

The federal government has published it’s HIPAA Omnibus final rule summary including regulations for implementing the Health Information Technology for Economic and Clinical Health (HITECH) Act. As such, Oakland Bone & Joint Specialists have revised our Privacy Policies to remain compliant and protect our patients privacy. Please take a moment to review our updated policies.

Medical Records

Patient Record Request Form

Prescription Refills

Please ask your pharmacy to fax us all non-narcotic refill requests to (510) 451-6260.

Narcotic prescriptions can no longer be faxed or called into the pharmacy and a physical triplicate prescription is required. If you are in need of a refill of this type of medication, please contact our office directly at (510) 451-6266.

We will respond to all requests within 24-36 hours during the week. Please note, prescription requests will not be addressed on Fridays, Saturdays, or Sundays.